Refund and Return Policy

Effective Date: 7/1/2025

1. Return Policy

At Finally Fungus, we want you to be completely satisfied with your purchase. If you need to return an item, please follow these guidelines:

Eligibility for Returns: Returns are accepted for unused and undamaged items within 30 days of the original purchase date. Items must be returned in their original packaging with all included accessories and documentation.
Initiating a Return: To start a return, please contact our customer support team at info@finallyfungus.com with your order number and reason for the return. We will provide you with instructions on how to return the item.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to ensure your return reaches us.

2. Refund Policy

Processing Refunds: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
Non-Refundable Items: Some items may be non-refundable due to their nature, such as perishable goods or customized products. If an item is non-refundable, it will be clearly stated on the product page.

3. Damaged or Defective Items

Reporting Issues: If you receive a damaged or defective item, please contact our customer support team immediately at info@finallyfungus.com. Include your order number, a description of the issue, and any supporting photos.
Resolution: We will work with you to resolve the issue, which may include offering a replacement or issuing a refund, depending on the situation.

4. Exchanges

Policy on Exchanges: We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired product.

5. Contact Us

For any questions or assistance with returns or refunds, please contact us at:

We appreciate your business and are committed to providing excellent customer service. Thank you for shopping with Finally Fungus!

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